Contact Us


At First Please see FAQ and if you still can not solve it please contact us from the inquiry form. Regarding the inquiries received, we will reply from the person in charge.
If there is no reply within 3 business days, sorry to trouble you sorry to trouble you but please contact us again from this inquiry form.
Please be sure to set domain cancellation beforehand so that mail from ORI TOKYO (@ori-tokyo.jp) can be received.
About payment
It will be handled only by credit card. We will ship the item after credit card payment.

· Payable credit card
VISA, Master, JCB, AMEX, diners

Please see here for details.
Regarding delivery
We are asking Yamato Transport for delivery to our customers.
shipping fee is free.

Please see here for details.
About returned goods / exchange
Regarding the return and exchange of goods, it is limited to the initial failure of goods or damage during delivery. In the case of customer's convenience, and due to circumstances of the addressee (long-term absence · receipt withdrawal etc.), we are sorry for the inconvenience, but we can not accept returns / exchanges.

Please see here for details.

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